SUPPORT DESK
Use tickets for all subscription, payment, route and client issues. Your questions, support history and follow-up replies stay in the user panel for easy reference.
CONTACT CHANNELS
Only contact methods listed in this site's official information are shown. The user panel ticket system is the current support entry point.
Best for subscription status, payment records, plan upgrades, traffic display, client imports, route connections and refund requests. Staying logged in helps verify account-linked information.
Tickets are handled in queue order. Replies and progress are recorded in the user panel, while response times vary by issue type and the information that needs to be checked.
Open the ticket portal →No public email address is listed in the current official information, so this page does not provide an email contact. Send account, order and refund details through a user panel ticket instead of an external address that cannot be verified.
No response time is available for an email channel. If an official address becomes available, this site will display the current details.
Submit via ticket instead →No public Telegram contact is listed in the current official information, so this page does not provide a username, group or channel link. Do not submit account or order details based on similar names found in search results.
No response time is available for Telegram. For issues requiring follow-up, use a ticket that keeps the support history.
Open the user panel →ISSUE ROUTING
The more specific the details, the easier it is to identify whether the issue involves your account, client, subscription or international route.
| Issue type | Recommended information | How it will be handled |
|---|---|---|
| Subscriptions and plans | Plan name, subscription status shown in the user panel, traffic display and most recent action | Verify active subscription status, traffic reset or upgrade adjustment |
| Payments and orders | Order record, payment method and order status shown in the user panel | Verify Alipay, WeChat or USDT payment records |
| Route connection | Connection region, city, route type, client message and result after switching routes | Separate a single-route issue from a regional exit or local network issue |
| Client and subscription import | Windows, macOS, iOS, Android or Linux platform, plus the message shown during import | Check the client entry point, subscription status and import steps |
| Refund request | Order details in the user panel, reason for the request and description of the related issue | Check against the 30-day no-questions-asked refund policy |
SERVICE FACTS
The information below follows the same facts shown on this site's plans, routes and refund pages.
VPNRK covers 110+ countries / 210+ routes. When reporting a connection issue, include the region, city and route type instead of writing only “unable to connect.”
View route listSupports Windows / macOS / iOS / Android / Linux, with no limit on the number of devices online at the same time. Client entry points and troubleshooting steps vary by platform.
Get the clientThis service offers a 30-day no-questions-asked refund. Submit refund questions through a user panel ticket so the order record and support history can be linked and retained.
View refund policyBEFORE SUBMITTING
A few quick checks can reduce follow-up questions and help locate the affected part of the connection faster.