LEGAL · REFUND

Refund Policy

Last updated: September 2026

This policy applies to subscriptions and data packages purchased through the VPNRK user panel. It explains the refund window, eligibility requirements, review process, and return methods. Before placing an order, confirm the selected product's data allowance, term, and usage method. If you have questions about order details, payment status, or service delivery, submit a ticket through the user panel for verification.

Refund Commitment and Eligibility

A full, no-questions-asked refund may be requested within 30 days of the first payment. The refund window begins when the first payment is completed and service is activated. When the requirements of this policy are met, applicants do not need to prove that the routes were unsuitable or provide a lengthy explanation. The refund reason is optional and is used only to investigate issues and improve the service; it does not affect an eligible request.

The refund request must be submitted from the account associated with the order. VPNRK will use account, order, payment, and actual data-usage records to confirm whether the request falls within the first-payment refund commitment. Renewal orders, mid-term upgrades, and orders created by an account that has already received a refund are not covered by the first-payment commitment. Duplicate charges, orders that were not activated correctly, or abnormal payment statuses may still be submitted for billing review through a ticket.

Cases Not Eligible for a Refund

Requests submitted after the refund window are not eligible for the first-payment full refund. VPNRK may decline to process a request under this policy when the purchased plan or data package has been substantially used, the account has consumed service resources abnormally, or the requested amount does not match the actual amount paid for the original order. The verification result will be explained in the ticket.

Accounts restricted or terminated for violating the Terms of Use are not eligible for a no-questions-asked refund. Violations include using the service for unlawful activities, interfering with route or system operations, reselling accounts or subscription information, and sharing payment credentials without authorization. Deleting the client, losing login details, or being temporarily unable to connect because the configuration guide was not followed does not automatically create a refund entitlement. First check the subscription status in the user panel and submit the relevant troubleshooting details.

Application Process and Required Information

Applicants should sign in to the account used for the purchase, open the ticket page in the user panel, select an order- or refund-related matter, and submit the request. No email address is required; the username and password set during registration are sufficient for sign-in. If you cannot access the original account, provide verifiable account and order details in the ticket. VPNRK will not redirect a refund solely on the basis of screenshots or statements whose source cannot be verified.

The request should include the username, relevant order, payment method, payment record, and the issue to be checked. The payment record must show payment information matching the order. For USDT, also provide records that can verify the original transaction and the information required to receive the refund. The refund reason may be brief or omitted, but the order ownership and payment record must be verifiable.

Review, Service Cancellation, and Refund Amount

After receiving a request, VPNRK will check the order status, activation time, data records, account status, and payment result. Once approved, the subscription benefits or remaining data associated with the order will be terminated, and related subscription information may become invalid. To avoid interrupting ongoing work, stop using the order and save any necessary local configuration records before confirming the refund.

Orders that meet the first-payment refund conditions are processed for the full amount actually paid on the original order. The plan's listed price, an upgraded price, or the amount of another order will not be substituted. Multiple orders must be reviewed separately and will not be combined into one refund. If data continues to be consumed after the request is submitted, the usage record at review may differ from the record at application time, so suspend use of the relevant service.

Original Payment Route and Payment Method Differences

Refunds for Alipay and WeChat Pay are generally returned through the original payment channel. After VPNRK initiates the refund, the final posting time depends on the payment provider's processing progress. If the payment channel shows the refund as completed but the funds have not appeared, first check the statement for the original payment account. If the original channel cannot accept a return through the same route, VPNRK will explain the available verification steps in a ticket and will not send funds to an unrelated account without confirmation.

USDT transfers generally do not offer the same original-route return process as Alipay or WeChat Pay. The approved refund amount does not change because of the payment method, but the applicant must provide verifiable receiving information linked to the original order and transaction. The specific return route will be confirmed in the ticket. On-chain posting depends on network confirmation status. Incorrect, expired, or incompatible receiving information may halt processing, so check it carefully before confirmation.

Billing issues not covered by this policy will be reviewed individually based on the original order, payment record, service delivery, and Terms of Use. The ticket record in the user panel is the authoritative record for the refund request and its result.