.help-hero {
  position: relative;
  max-width: 100%;
  overflow-x: clip;
  padding-top: 76px;
  padding-bottom: 72px;
}

.help-hero::before {
  position: absolute;
  inset: 0;
  background:
    radial-gradient(circle at 22% 8%, var(--color-paper-glow), transparent 38rem),
    linear-gradient(to bottom, var(--color-honey-soft), transparent 68%);
  content: "";
  opacity: 0.56;
  pointer-events: none;
}

.help-hero__inner {
  position: relative;
  display: grid;
  grid-template-columns: minmax(0, 1.12fr) minmax(320px, 0.88fr);
  align-items: center;
  gap: 64px;
}

.help-hero__copy {
  max-width: 720px;
}

.help-hero__copy .eyebrow {
  margin-top: 22px;
}

.help-hero h1 {
  max-width: 690px;
  margin-bottom: 20px;
  font-size: clamp(48px, 6vw, 68px);
}

.help-hero__lede {
  max-width: 650px;
  color: var(--color-muted);
  font-size: 17px;
}

.help-hero__actions {
  display: flex;
  flex-wrap: wrap;
  gap: 12px;
  margin-top: 28px;
}

.help-console {
  overflow: hidden;
  border: 1px solid var(--color-border);
  border-radius: var(--radius-md);
  background: var(--color-panel);
  box-shadow: var(--shadow-panel);
  transform: rotate(1deg);
}

.help-console__bar {
  display: flex;
  min-height: 48px;
  align-items: center;
  gap: 7px;
  padding-inline: 16px;
  border-bottom: 1px solid var(--color-border);
  background: var(--color-panel-soft);
}

.help-console__bar span {
  width: 10px;
  height: 10px;
  flex: 0 0 auto;
  border-radius: var(--radius-pill);
  background: var(--color-accent);
}

.help-console__bar span:nth-child(2) {
  background: var(--color-warning);
}

.help-console__bar span:nth-child(3) {
  background: var(--color-apricot);
}

.help-console__bar strong {
  margin-left: auto;
  color: var(--color-muted);
  font-family: var(--font-mono);
  font-size: 11px;
  letter-spacing: 0.05em;
}

.help-console__list {
  display: grid;
  gap: 0;
  margin: 0;
  padding: 10px;
  list-style: none;
}

.help-console__list li {
  display: grid;
  grid-template-columns: 84px 1fr;
  align-items: center;
  gap: 14px;
  min-height: 64px;
  padding: 11px 12px;
  border-bottom: 1px solid var(--color-border);
}

.help-console__list li:last-child {
  border-bottom: 0;
}

.help-console__list li:nth-child(2) {
  border-radius: var(--radius-xs);
  background: var(--color-honey-soft);
}

.help-console__list span {
  color: var(--color-accent);
  font-family: var(--font-mono);
  font-size: 12px;
  font-weight: 800;
}

.help-console__list strong {
  font-size: 14px;
}

.help-facts {
  border-top: 1px solid var(--color-border);
  border-bottom: 1px solid var(--color-border);
  background: var(--color-panel);
}

.help-facts__grid {
  display: grid;
  grid-template-columns: repeat(4, minmax(0, 1fr));
}

.help-facts__grid > div {
  display: flex;
  min-height: 110px;
  flex-direction: column;
  justify-content: center;
  padding: 22px 24px;
  border-right: 1px solid var(--color-border);
}

.help-facts__grid > div:last-child {
  border-right: 0;
}

.help-facts__label {
  margin-bottom: 6px;
  color: var(--color-muted);
  font-family: var(--font-mono);
  font-size: 11px;
  letter-spacing: 0.06em;
}

.help-facts__grid strong {
  font-family: var(--font-display);
  font-size: 16px;
}

.help-facts .counter-stat {
  min-width: 0;
  text-align: left;
}

.help-guide {
  padding-top: 72px;
  padding-bottom: 104px;
}

.help-guide .toc-tabs {
  margin-bottom: 28px;
}

.help-callout {
  margin-bottom: 70px;
}

.help-category {
  display: grid;
  grid-template-columns: minmax(230px, 0.62fr) minmax(0, 1.38fr);
  gap: 54px;
  padding-top: 42px;
  padding-bottom: 76px;
  border-bottom: 1px solid var(--color-border);
}

.help-category__head {
  position: sticky;
  top: calc(var(--header-height) + 76px);
  align-self: start;
}

.help-category__head .drawer-icon {
  margin-bottom: 22px;
}

.help-category:nth-of-type(3) .drawer-icon {
  background: var(--color-mint);
}

.help-category:nth-of-type(4) .drawer-icon {
  background: var(--color-mist);
}

.help-category:nth-of-type(5) .drawer-icon {
  background: var(--color-lilac);
}

.help-category__head h2 {
  margin-bottom: 14px;
  font-size: clamp(30px, 4vw, 44px);
}

.help-category__head p:last-child {
  max-width: 330px;
  margin-bottom: 0;
  color: var(--color-muted);
}

.help-category .faq-list {
  gap: 12px;
}

.help-category .faq-item {
  box-shadow: var(--shadow-card);
}

.help-category .faq-item[open] {
  border-color: var(--color-accent);
}

.help-category .faq-answer {
  line-height: 1.8;
}

.help-route-link {
  display: grid;
  grid-template-columns: 1fr auto;
  align-items: center;
  gap: 22px;
  margin-top: 18px;
  padding: 22px;
  border: 1px solid var(--color-border);
  border-radius: var(--radius-sm);
  background: var(--color-panel-soft);
}

.help-route-link strong {
  font-size: 17px;
}

.help-route-link p {
  margin: 4px 0 0;
  color: var(--color-muted);
}

.help-ticket {
  display: grid;
  grid-template-columns: 1fr auto;
  align-items: center;
  gap: 36px;
  margin-top: 76px;
  padding: 38px;
  border: 1px solid var(--color-border);
  border-radius: var(--radius-md);
  background: var(--color-panel-soft);
  box-shadow: var(--shadow-panel);
}

.help-ticket h2 {
  margin-bottom: 10px;
  font-size: clamp(28px, 4vw, 40px);
}

.help-ticket p:last-child {
  max-width: 700px;
  margin-bottom: 0;
  color: var(--color-muted);
}

@media (max-width: 960px) {
  .help-hero__inner {
    grid-template-columns: 1fr;
    gap: 42px;
  }

  .help-console {
    width: 100%;
    max-width: 680px;
    transform: none;
  }

  .help-facts__grid {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }

  .help-facts__grid > div:nth-child(2) {
    border-right: 0;
  }

  .help-facts__grid > div:nth-child(-n+2) {
    border-bottom: 1px solid var(--color-border);
  }

  .help-category {
    grid-template-columns: 1fr;
    gap: 26px;
  }

  .help-category__head {
    position: static;
  }

  .help-category__head p:last-child {
    max-width: 720px;
  }
}

@media (max-width: 640px) {
  .help-hero {
    padding-top: 48px;
    padding-bottom: 52px;
  }

  .help-hero h1 {
    font-size: clamp(34px, 10vw, 40px);
  }

  .help-hero__lede {
    font-size: 15px;
  }

  .help-hero__actions {
    width: 100%;
    flex-direction: column;
  }

  .help-hero__actions .btn {
    width: 100%;
  }

  .help-console__list li {
    grid-template-columns: 70px 1fr;
  }

  .help-facts__grid {
    grid-template-columns: 1fr;
  }

  .help-facts__grid > div {
    min-height: 88px;
    border-right: 0;
    border-bottom: 1px solid var(--color-border);
  }

  .help-facts__grid > div:nth-child(2) {
    border-bottom: 1px solid var(--color-border);
  }

  .help-facts__grid > div:last-child {
    border-bottom: 0;
  }

  .help-guide {
    padding-top: 54px;
    padding-bottom: 72px;
  }

  .help-callout {
    margin-bottom: 48px;
  }

  .help-category {
    padding-top: 32px;
    padding-bottom: 58px;
  }

  .help-route-link,
  .help-ticket {
    grid-template-columns: 1fr;
  }

  .help-route-link .btn,
  .help-ticket .btn {
    width: 100%;
  }

  .help-ticket {
    margin-top: 54px;
    padding: 24px;
  }
}

@media (prefers-reduced-motion: reduce) {
  .help-console {
    transform: none;
  }
}